Usability Evaluation of Hospital Information System: A Cross-Sectional Study

Abstract

Introduction: Hospital information system (HIS) is software that collects, gathers, retrieves, and publish data and information and Usability evaluation result in objectives achievement. This study aimed to evaluate HIS usability in educational hospitals of Shiraz University of Medical Sciences (SUMS) in Shiraz, Iran. Material: The study conducted from February to April 2017 and the population comprised 689 users of 7 HISs in 7 hospitals of SUMS. The data collected using a questionnaire according to Isometric 9241-110 with a 5-point Likert scale. Results: The highest and lowest subscales of usability belong to the Conformity with user expectations and Self-descriptiveness, respectively. Except for the Suitability for individualization (p=0.156) and Suitability for learning (p=0.197), other subscales were significantly different between hospitals (p<0.05). Conclusions: The total system’s usability was evaluated above medium and users more focused on task-related items and less noted technical features.

Keywords

• usability
• hospital information systems (his)
• evaluation
• human system interaction