The Effect of the COVID-19 Pandemic and Utaut2 in Adopting Mobile Banking at Jakarta

Abstract

In today's modern era, technology is growing rapidly, especially in the digital banking sector, including mobile banking. Coupled with the COVID-19 pandemic, which has limited public activities such school from home, make increased in digital transactions. The purpose of this study was to determine and analyze the factors that influence the Behavioral Intention of DKI Jakarta private students in using mobile banking using the development of the UTAUT2 model. The development of the UTAUT2 model was by adding the Covid-19 pandemic perception variable in the use of mobile banking as an influencing variable. This research used multiple regression analysis method with the help of SPSS ver. 26.0. The sampling technique was purposive sampling with criteria students from private universities that resided at Jakarta and were using mobile banking. Questionnaires were distributed in the first week of April 2021 by online using Google Form. There were 102 respondents that fit the criteria from 114 students. Two factors from model Utaut2 influnced significantly, which were hedonic motivation and habit. The other result was the COVID-19 pandemic has proven as a significant nexus on the behavioral intention of using mobile banking.

Keywords

• covid-19 pandemic, utaut2 model, behavioral intention, adoption of mobile banking