From interaction to integration: leveraging AI in enhancing team communication and task efficiency

Abstract

At a time when digital transformation is reshaping work processes and how companies approach and perform tasks, artificial intelligence (AI) is emerging as a vital element of this evolution. AI-powered tools are changing how companies interact with customers and fundamentally impacting internal processes and how they assign tasks to teams. This trend raises questions about the efficiency with which humans and AI perform assigned tasks and the potential implications for future workplace dynamics. The main objective of this study is to provide a deeper understanding of the differences in task performance efficiency between humans and AI and to identify optimal ways in which these two resources can be used together to maximize their potential in the modern workspace. Through a comprehensive methodology and range of research methods, the paper offers both theoretical and practical benefits for academics, management practitioners and AI developers. Through this approach, the article expands the academic discourse on task performance effectiveness in the AI era. It provides strategic insights for organizations seeking to effectively leverage AI alongside human resources.