Demography and Organisational Commitment in Air Industry: Strategies for Guaranteeing High Performance of Airport Employees’ Wellbeing

Abstract

The airport industry plays a crucial global economic and connectivity role as the aviation sector rapidly expands; therefore, understanding airports’ workforce psychology is vital. However, little research exists on how airport employees' demographic traits shape organisational commitment as a critical indicator of their work performance at international airports. Therefore, this study uniquely investigated these relationships among 380 staff at the Cairo International Airport in Egypt. A survey assessed affective, continuance, and normative commitment considering employees’ gender, age, education, job role, and job tenure. Findings revealed affective ties were most substantial for females, while continuance peaked for younger employees and normative increased with tenure. Significant differences emerged by education level. This addresses gaps by linking social identities to mindsets. Insights implications guide managers: targeted relationship-building and career support can bolster affective commitment in specific subgroups, like younger males. Tailoring initiatives to each demographic's unique profile maximises loyalty integral to airports' success in a competitive, skilled labor market.

Keywords

• organisational commitment
• airport staff
• human resource management
• wellbeing