Gaya Pengurusan Konflik dan Kesannya Terhadap Institusi Kekeluargaan dalam Novel Saga

Akademika. 2017;87(2):77-87 DOI 10.17576/akad-2017-8702-06


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Journal Title: Akademika

ISSN: 0126-5008 (Print)

Publisher: Universiti Kebangsaan Malaysia

LCC Subject Category: Geography. Anthropology. Recreation: Anthropology

Country of publisher: Malaysia

Language of fulltext: Malay (macrolanguage), English

Full-text formats available: PDF



Norazlina MOhd Kiram

Raja Masittah Raja Ariffin

Jama'yah Zakari


Double blind peer review

Editorial Board

Instructions for authors

Time From Submission to Publication: 24 weeks


Abstract | Full Text

In high context culture, maintenance of 'face' is very important as it is closely linked with the person’s dignity and self-respect which is fundamental to conflict existence. Conflict occurs due to differences in goals, values and individual perceptions. Conflict in the family institution is inevitable, nevertheless it can be dealt by using appropriate conflict management styles. Conflict management style employed depends on the person's perception towards the particular conflict as to whether it is seen as negative, positive, or an opportunity to be more creative. The objective of this study is to examine the conflict management styles used and its impact towards family institution and to formulate conflict management styles which could evade disintegration in family unity. Data is taken from nine events in the novel SAGA written by Abdul Talib Mohd. Hassan and analyse using qualitative approach and content analysis. This study uses Management Theory of Face developed by Ting-Toomey which focuses on Conflict Management Styles. There are five conflict management styles; obliging, compromy, domination, and integration. The findings show that conflicts happened due to shame and disgrace which may affect individual and family ‘face’. Every conflict management style chosen may affect family relationships positively or negatively. Individual personality influences conflict management style and affect the harmony in a family.