The use of emotional intelligence models in the assessment of management practices

Abstract

In the face of constant changes and instability, every organization feels an increasing demand to develop personal qualities of the staff for the effective functioning. As a result of the formation of intangible assets management, we have obtained methods for managing emotions as a part of the intellectual capital. The article discusses the basic models and techniques for measuring emotional intelligence of the head of a company, in particular, J. Mayer, D. Caruso and P. Salovey model of abilities (test MSCEIT V2.0) and mixed model (D. Lusin EmIn test and R. Bar-On EQ-i test), their advantages, limitations and heuristic value when applied to the study of organizations.

Keywords

• персонал предприятия
• оценка персонала
• управление персоналом
• эмоциональный интеллект
• эмоциональное лидерство