Business process reengineering on a practical example

Abstract

Reengineering basically represents the redesign of the entire business process in order to achieve greater efficiency. The implementation of reengineering implies radical changes in order to better meet the needs of potential consumers. The implementation of reengineering is not only focused on profitable jobs, but also on all organizations. The advocates of the mentioned process are Michael Hammer and James Champy. The main objective of reengineering is to carry out changes. However, in addition to the stated objective, it is necessary to implement a number of techniques and tools in order that changes can have the desired effect. Interestingly, this concept basically, first of all, determines which problems a company faces and what it should do, and later in what way. The global economic crisis has resulted in a series of consequences that require the implementation of reengineering, i.e. execution of strictly radical measures in business process of a company. Since the classic approaches of Hammer and Champy do not meet full radicality, greater attention is paid to the so-called reengineering of reengineering.

Keywords

• processes
• reengineering
• change
• information technology
• information retrieval
• grouping
• perceptual mapping
• knowledge building