Consumer preferences of student population as a determinant of successful milk quality management
Jelena Kristić,
Jadranka Deže,
Tina Bobić,
Ivana Fosić,
Dubravka Živoder,
Ana Crnčan
Affiliations
Jelena Kristić
Zavod za agroekonomiku, Poljoprivredni fakultet u Osijeku, Sveučilište J. J. Strossmayera u Osijeku, Kralja Petra Svačića 1d, 31000 Osijek, Hrvatska
Jadranka Deže
Zavod za agroekonomiku, Poljoprivredni fakultet u Osijeku, Sveučilište J. J. Strossmayera u Osijeku, Kralja Petra Svačića 1d, 31000 Osijek, Hrvatska
Tina Bobić
Zavod za stočarstvo, Poljoprivredni fakultet u Osijeku, Sveučilište J. J. Strossmayera u Osijeku, Kralja Petra Svačića 1d, 31000 Osijek, Hrvatska
Ivana Fosić
Katedra za ekonomiku i management gospodarskih subjekata, Ekonomski fakultet u Osijeku, Sveučilište J. J. Strossmayera u Osijeku, Trg Ljudevita Gaja 7, 31000 Osijek, Hrvatska
Dubravka Živoder
Odjel za tržište i marketing poljoprivrednih proizvoda, Hrvatska poljoprivredna agencija, Ilica 101, 10000 Zagreb, Hrvatska
Ana Crnčan
Zavod za agroekonomiku, Poljoprivredni fakultet u Osijeku, Sveučilište J. J. Strossmayera u Osijeku, Kralja Petra Svačića 1d, 31000 Osijek, Hrvatska
The final result of milk quality management is a superior product with high quality levels of all intrinsic and extrinsic components. To achieve this, most activities in the management process should be directed towards the quality components that are recognized by the average consumer of milk. To determine these factors, an indicative research was carried out on a sample of 1,157 respondents among the young population. Regarding the intrinsic components, the results indicate that young consumers mostly appreciate the taste and milk fat content in the range 2.8-3.2 %, whereas regarding the extrinsic components they value price and the origin of products, that is, the origin of milk. The last component has not been fully used in promotional efforts of producers in their advertising of milk, especially in a sub segment of urban young consumers. A stronger emphasis of this would help producers to differentiate themselves, and achieve competitive advantage on domestic and international markets.
