Development of an Index for Evaluating National Quality Competitiveness based on WEF and IMD Compiled Indices

Abstract

This study was conducted to develop a national quality competitiveness index (NQCI), necessary to establish national policy standards for quality improvements. For the NQCI, the World Economic Forum (WEF) and the International Institute for Management Development (IMD), internationally recognized indices for national competitiveness, were used. Based on the WEF and IMD, a NQCI composed of four perspectives (capabilities) and 34 indicators was devised. Through the results of implementing the NQCI in 20 selected countries, it shows the comparison and identification of the current standings of countries in national quality competitiveness. From these findings, it is likely that countries’ quality competitiveness weaknesses can be identified and improved through policy suggestions.

Keywords

• National Quality Competitiveness Index (NQCI)
• quality control
• global trend
• World Economic Forum (WEF)
• International Institute for Management Development (IMD)