South African Journal of Information Management (Dec 2023)
Using a Public Value Management theory to identify features of citizen-centric e-governance in Namibia
Abstract
Background: The utilisation of e-government by citizens in Africa remains limited due to resource constraints and various socioeconomic challenges. Nevertheless, Namibia, for example, has shown a strong interest in adopting and implementing e-government, as evidenced by the periodic release of policy frameworks encouraging this use. Objectives: The aim of this research was to comprehend the expectations of Namibian citizens regarding e-government. Specifically, the study focused on identifying the key components of a citizen-centric e-government framework. A citizen-centered e-government can generate value for citizens according to Public Value Management. Method: A mixed methodology (qualitative and quantitative) was used to gather data. Namibian government officials were engaged through interviews while a questionnaire survey was used to collect data from citizens. Exactly 196 respondents took part in the study. Results: The findings show that citizen-centric e-government could be attained by using information and communication technologies (ICTs) in meeting socially desirable outcomes, enhancing the efficiency of public organisations and the delivery of public services. Conclusion: Governments need to embrace citizen-centric e-government and avail a supportive infrastructure to improve adoption. Citizens need to see the opportunity of deriving value from e-government use for early adoption. Contribution: This study extends the public value theory to e-government. The study found minor differences or additions in terms of what participants value in this context. For instance, participants in this study value a complete e-service for e-government, efficiency that saves time and money, openness that promotes data government, and a need for funding for such projects.
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