DIGITALIZATION OF PUBLIC ADMINISTRATION IN BOSNIA AND HERZEGOVINA WITH A SPECIAL FOCUS ON THE FIELD OF IT STAFF MANAGEMENT AND ICT INFRASTRUCTURE MANAGEMENT

Abstract

Digitization of public administration is a choice that has no alternative. The analysis of public administration in Bosnia and Herzegovina was research through the trends of changes in public administration and refers to: working conditions, access to work execution, developments with IT personnel, business conditions, investments, needs for new technologies, equipment and security. The key factor in every public administration is personnel. In the paper, we have presented an analysis of the employment of IT personnel at the level of B&H and the facts that emerged from the conducted analyses. Management of IT personnel, their need, recruitment and stimulation in public administration is a big challenge. An analysis of the current situation, trends and solutions is given through the available data. In order to digitize public administration, investments are also needed, of course these investments should be well thought out and guided by examples of good practice. Based on available data, analyses of investments in ICT in public administration at the level of trict were carried out. An example of good practice was presented and solutions were given

Keywords

• public administration
• data warehouses
• self-service
• service provision
• digitalization
• it personnel
• digital technologies