Research on the continuous use intention of intelligent express cabinets

Abstract

In the background of China’s annual courier business volume surpassing 100 billion pieces, the issues within delivery service are becoming increasingly pronounced. One particular concern is that the growing occurrence of couriers depositing packages into courier cabinets without obtaining consent of users, leading to the dissatisfaction among users and a reluctance to utilize these cabinets. This paper is based on the technology acceptance model and the introduction of perceived cost and security variables, to illustrate the influence of intelligent express locker user willingness to continue to use factors. The study showed that the perceived cost had an impact on the user’s willingness to continue using express locker under the intermediary effect of satisfaction. Additionally, the study also found that security had a positive influence on user satisfaction. The intermediary effect of satisfaction acts as a masking factor between security and Continuance Intention.It also points to new directions for subsequent research.

Keywords

• intelligent express cabinets
• customer satisfaction
• continuance intention
• technology acceptance modelling