Research on the construction of industrial product design and service platform based on KANO-AHP model

Abstract

This paper utilizes the KANO model to establish the nonlinear relationship between the degree of availability of requirements and user satisfaction and determines the importance of customer requirements through AHP analysis. An industrial product design and service platform based on the KANO-AHP model is then constructed, and the key factors for the success of industrial product design are derived by unifying and categorizing the quality characteristics of the products or services, and the management strategies for the key factors are explored. To verify the effectiveness of the constructed platform, user requirements and performance are tested and analyzed. The results show that in the simulation of the number of users is less than 8000, the average time for the server side to respond to requests is basically unchanged, maintained at 10ms, all requests can be processed in time, and the modular task reorganization and allocation method used by the platform convergence of the number of iterations fluctuates less, with the amplitude of the interval in [4.06, 25.09]. The industrial product design and service platform based on this research is capable of meeting the customer’s demands for product services.

Keywords

• kano model
• ahp analysis
• demand importance
• service platform
• industrial product design
• 00a71