مدیریت اطلاعات سلامت (Apr 2016)
Performance Assessment of Hospitals of Abadan School of Medical Sciences based On the Iranian National Excellence Award Model
Abstract
Introduction: The Iranian national excellence award is a quality award which is used as a management instrument for assessment of performance of organizations. The aim of this study was to evaluate the performance of hospitals of Abadan School of Medical Sciences, Iran, based on the Iranian national excellence award. Methods: This practical and cross-sectional study was conducted in the summer of 2014. The research sample included 7 hospitals affiliated to Abadan School of Medical Sciences which were investigated using census approach. Managers and experts attempted self-assessment after participation in one of three two-day workshops and familiarization with the RADAR structure and logic model through group work. The data collection tool was a 135-item standard checklist of the model containing categorized in 54 pages based on the criteria and sub-criteria of the model. Scores were analyzed using Excel and SPSS software. Results: Among the 7 evaluated hospitals, two had a score higher than 300, two had scores of 200-300, and three hospitals had a score of less than 200. The average total score (from 1000 points) and the average score of development (total: 500 points) and results sections (total: 500 points) were 222.6 ± 71.4, 109.8 ± 32.6, and 112.8 ± 47.9, respectively. There was a significant correlation between development score and size of hospitals (under 64 active beds: 96.5 ± 43.4, and over 64 active beds: 119.9 ± 23.5) (P = 0.02). Conclusion: The results indicate that the studied hospitals are among beginner and developing organizations, and thus, need to improve and develop their organizational performance.
