Cogent Social Sciences (Dec 2024)
The mediating role of workplace incivility on the relationship between organizational culture and employee productivity: a systematic review
Abstract
This theoretical review explores the intricate relationship between Denison’s organizational culture and worker productivity within the context of municipalities, with a specific focus on workplace incivility as a potential mediator. Denison’s model, encompassing four key cultural traits - involvement, consistency, adaptability, and mission - provides a comprehensive framework for understanding how organizational culture impacts various organizational outcomes. The main goal of this review is to introduce the conceptual model framework that suggests the connections between the dimensions of Denison’s organizational culture and employee productivity as well as workplace incivility. The effect of Denison’s organizational culture on the productivity of municipal workers will be explored. By combining existing theoretical perspectives and empirical evidence, this study aims to offer a comprehensive understanding of how each dimension of Denison’s model interacts with and influences productivity through incivility in the distinct settings of municipal organizations. Furthermore, this review contributes to both theoretical and practical domains by enhancing our understanding of how Denison organizational culture manifests in municipal settings and its subsequent influence on worker productivity. Moreover, it furnishes a comprehensive insight into workplace incivility, presenting theoretical arguments and substantiating evidence. The discourse advocates for the vigilant monitoring, effective management, and elimination of adaptable organizational cultural practices within municipalities. These efforts are proposed to not only mitigate workplace incivility but also foster an environment conducive to heightened employee performance and productivity.
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