Transport Problems (Mar 2020)

MULTI-CRITERIA EVALUATION OF E-SHOP METHODS OF DELIVERY FROM THE CUSTOMER'S PERSPECTIVE

  • RadovanMADLEŇÁK,
  • Lucia MADLEŇÁKOVÁ

DOI
https://doi.org/10.21307/tp-2020-001
Journal volume & issue
Vol. 15, no. 1
pp. 5 – 14

Abstract

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This article focuses on the multi-criteria evaluation of various delivery options in the conditions of chosen e-shop, from the customer’s perspective.The evaluations were performedonconditions of the most popular e-shop in Slovakia and the customer segment was represented by a group of people ofproductive age. For the multi-criteria analysis,the TOPSIS methodwas chosen. We identified four basic distribution options in the selected e-shop and nine evaluation criteria. The results of this research show the most preferable option for distribution according to the customer’s preference and according to the results of the multi-criteria analysis by TOPSIS.

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