Personnel engagement based on quality standards requirements as a factor in modern organization development

Abstract

The article describes the main stages of the development and implementation of the process of engaging and improving the competence of employees as one of the principles of the quality management system by the example of a transport company. Based on the international standard ISO 10018:2014 "Quality Management. Guidelines for Employee Engagement and Competence" the strategic process of employee engagement and competence is considered. It was noted that often the engagement of employees is based on the stimulation of employees' work, which is not the main tool of their interest and retention. It is necessary to move to a new level of work with personnel, to create conditions for their involvement, to qualitatively improve this process. The importance of employees' labor assessment, improvement of their qualification and development for the growth of employees' performance and competitiveness growth of the transport company as a whole was determined. The role of managers and their leadership qualities in the implementation of the personnel engagement system has been determined.