E-ServEval: a system for quality evaluation of the on-line public services

Abstract

This paper describes the objectives, the general architecture and the components of the web-based system for quality evaluation of the on-line public services developed using the framework of the complex research project “System for quality evaluation of the on-line public services for citizens and business environment (e-ServEval)”. The paper also presents the technological options regarding the design and development of the system, the functions of the components and the aspects regarding the interface between user and e-ServEval system. Finally, the stage of the project and the conclusions are presented.

Keywords

• e-government
• e-government services quality
• quality evaluation