Application of information technology in transportation operation: A benchmarking approach by ISM MICMAC analysis

Abstract

This study compares the obstacles to the efficient integration of Information Technology into Transportation services. In order to comprehend the significance and connections between the identifying criteria, a hybrid Interpretive Structural Modelling (ISM) and Matrix Impact Cross Multiplication Applied to Classification (MICMAC) analysis was performed. Based on the experts’ opinion, Government factors, financial restrictions, sector restrictions, firm-related restrictions, and a shift in demand are the five factors that emerged. According to the ISM-based study model, the Information Technology - enabled applications in Transportation services operations is driven by governmental restrictions, then financial constraints, construction industry constraints, and firm-related constraints.

Keywords

• Sustainable future
• IT- enabled applications
• Transportation service
• Interpretive structural modeling (ISM)
• MICMAC