Evaluación de la calidad de cuidados de enfermería en hospital privado

Abstract

The objective of this study was to evaluate the quality of nursing care at a private hospital based on structure, process and results indicators through direct patient observation and by analyzing patient records using an active search record. A total of 375 observations were made and descriptive statistics was used to verify the adequacy rate of the observed care compared with the quality standard proposed for the indicators. Three of the 12 evaluated indicators were within the ideal conformity rate: “patients whose venous infusion showed no post-infiltration skin injuries”, “indwelling urinary catheter adequately placed” and “prescription is fully verified”. The conformity rates of the remaining indicators were below recommendations, but none under 85%. Identifying the indicators evaluated in this study can help nurses establish parameters to identify and evaluate the quality of the care delivered from the standpoint of health care processes. Descriptors: Quality Assurance, Health Care; Quality Indicators, Health Care; Nursing Service, Hospital.

Keywords

• Garantia da Qualidade dos Cuidados de Saúde
• Indicadores de Qualidade em Assistência à Saúde
• Serviço Hospitalar de Enfermagem