Iklim Proses Organisasi di Institusi Pendidikan Tinggi MARA

Abstract

Organizational climate refers to a set of circumstances and work practices of an organization. Work climate describes the perception of the workforce towards the work environment, welfare and the prospects for staff development in an organization. The work climate will affect work performance and the relationship among individuals. This research is a survey that intends to identify the existing organizational process climate in MARA Institute of Higher Education. 1580 respondents; management, lecturers as well as the support staff from 35 institutions of MARA Institute of Higher Education took part in this study. The data was collected using a questionnaire and was analyzed using descriptive statistics. Overall, the findings of this research show that MARA Institute of Higher Learning has an organizational process climate that supports the implementation of TQM. Besides that, the organizational process climate of colleges such as UniKL (ISO) and IKM (ISO) which have obtained ISO certification show higher support for the implementation compared to the other institutions. Overall, the findings of this study also show that the implementation of TQM is the dominant factor in influencing the organizational process climate. The organizational process climate that is supportive will produce workers who are productive but a high dependency level. This situation is a good sign for the management of MARA Institute of Higher Education because this kind of climate shows that the workforce of MARA Institute of Higher Education is productive but not independent. The implication of this study shows that the implementation of TQM has to be refined from time to time to improve the organizational process climate.