Investigating the mediator role of logistic service quality in relation between relationship flexibility and relationship satisfaction

Abstract

The aim of study is to investigate the mediator role of logistic service quality in relation between relationship flexibility and relationship. In order to get data, a questionnaire form was sent to 1627 business managers registered in Gaziantep Chamber of Industry and 366 of them returned. According to the results of the analysis made with the data collected, it was found that the relationship flexibility positively affects the logistics service quality and the logistic service quality to the relationship satisfaction. However, it was observed that the the relationship flexibility did not affect the relationship satisfaction significantly. In addition, Sobel test was applied to determine the mediation effect and the mediation role of logistics service quality was determined in the effect of relationship flexibility on relationship satisfaction.

Keywords

• relationship satisfaction
• logistics service quality
• relationship flexibility