Qualitative Analysis of Household Energy Awareness in Poland

Abstract

Because of disruptive changes in energy businesses and services, as well as changes in people’s lifestyles around the world, energy demand and consumption have risen quickly in recent decades. A household energy awareness literature review was conducted. The survey was conducted in Poland with over 1097 respondents. Additionally, it was given a qualitative analysis. At the same time, in order to consider why energy consumption in households is increasing, a traditional quality management tool was used—the Ishikawa diagram. The Pareto–Lorenz diagram was used to analyze the causes of the increase in energy consumption in households. A model of the causes of increasing energy consumption in households has been built. The researchers calculated the chi-square test, which allows them to determine Pearson’s C coefficient. The C-Pearson coefficient can be calculated using the Chi square value. The results of the study clearly show that the respondents have knowledge of energy and the factors that influence the increase in its consumption but are not aware of why energy should be saved and what it means for the environment. The authors propose ways to build the awareness of household users through a modern quality management tool called the interrelationship diagram.

Keywords

• customer awareness
• energy
• Ishikawa diagram
• Pareto–Lorenz diagram
• model of the causes of increasing energy consumption in households
• interrelationship diagram