ONLINE DISPUTE RESOLUTION (ODR) PLATFORMS AND THEIR RELATION TO THE FUNDAMENTAL RIGHT OF ACCESS TO JUSTICE

Abstract

This article investigates how the use of Online Dispute Resolution (ODR) platforms can offer agility, low cost and effectiveness for the resolution of disputes, and how they can offer legal safety to its users through necessary adjustment. ODR platforms enable faster resolution of conflicts than judicial process, due to the essentiality of technology as its means, with plaintiffs and defendants communicating asynchronously or synchronously, through text, audio and video, with the possibility of interactivity between litigants and conciliator, mediator or arbitrator. Its procedural method is hypothetical-deductive, with qualitative approach and bibliographic technique.

Keywords

• online dispute resolution
• access to justice
• mediation
• conciliation
• arbitration