The Role of the Logistics Operator in the Network Coordination of Omni-Channels

Abstract

This research aims to bridge a critical gap within the realm of logistics coordination, specifically targeted at bolstering the coordination of flows in omni-channels. The outcome of this study culminates in the creation of a comprehensive tool for evaluating logistics operators, discerning those who exhibit supreme proficiency in orchestrating network dynamics within omni-channel contexts. To fulfil the objectives of this paper and elucidate pertinent research inquiries, an exhaustive literature review is coupled with meticulous scrutiny of the SCOPUS database via the advanced VOSviewer 1.6.20 software. The research delineates an array of coordination mechanisms accessible to logistics operators, which can be judiciously tailored as a bespoke fusion of market-driven, social, hierarchical, and logistical coordination tactics. These mechanisms expand upon antecedent investigations, encompassing both network coordination paradigms and the pivotal role of logistics operators within omni-channel frameworks. Experts assessed that forecasting network flows is the most significant element in logistical coordination, receiving a weight of 0.1312, while managing network participants’ resources from the logistics operator level received a weight of 0.1148. A tangible contribution to the academic discourse transpires as we introduce a pioneering tool meticulously designed for stakeholders entrenched in omni-channel distribution networks. Termed the ‘Multicriteria Assessment Sheet for Evaluating the Coordination Competence of Logistics Operators within Omni-channel Systems,’ this instrument augments the scholarly landscape.

Keywords

• network coordination
• logistics coordination
• omni-channel
• 3PL
• logistics operator
• AHP