Presence of Banks on Social Networks in Bosnia and Herzegovina

Abstract

Background: Social networks allow real-time interaction that enhances a bank’s ability to respond to customers in a timely, intuitive and personalized manner. By using social networks, banks can improve the understanding of their clients and bank’s products they need. Also, banks can enhance relations with clients and strengthen their brand through raising client loyalty.

Keywords

• bank
• social network
• facebook
• youtube
• d83
• g21
• l86