ECONOMIC ANALYSIS OF THE POSSIBILITIES FOR BUSINESS PROCESSES IMPROVEMENT IN SERBIAN DAIRY INDUSTRY

Abstract

The objective of the research is to analyze the maturity model of business process management, evaluate the importance of the factors that form the basis of the model, as well as the mutual influence of certain factors on the level of maturity of business process management. In accordance with the set objective, a survey of 13 factors critical for the successful implementation of process orientation in dairy industry companies in the Republic of Serbia was conducted. A structured questionnaire containing 85 questions divided by factors and the use of Delphi method, enabled us to single out crucial factors, i.e. factors with a higher level of maturity. Based on the level of development of the observed factors and the correlation between these factors, a model was formed that can influence the increase in maturity of factors at a lower level.

Keywords

• business process management
• maturity models
• economic analysis
• dairy industry
• Serbia