Obstacles in Exercising Social Rights in The Social Protection System Concerning The Forms of Services Provision

Abstract

This paper analyzes the assessment of the approach in exercising social rights within the social protectionsystem in Bosnia and Herzegovina concerning the obstacles arising from the forms of assistance andservices in the institutions of the social protection system. The European concept of good practice ofsocial rights and obstacles to their implementation was presented. Special attention is given to theobstacles related to the management and procedures in social institutions that arise from the forms ofservice provision. The methods used in the paper are the method of content analysis of the documentsand the test method. The sample consists of a total of 306 respondents from Bosnia and Herzegovina:43 creators of social protection policies from 23 institutions, 133 providers of social protection servicesfrom 40 institutions (114 centers for social work, 10 institutions of social protection, and 9 nongovernmental organizations) and 130 social protection beneficiaries. For data collection, a specialinstrument was developed in the form of survey questionnaires for each group of respondents. For dataanalysis and hypothesis testing, the technique of sorting and statistical data processing was implementedby using the statistical package SPSS. Based on the analysis of empirical results, it was concluded thatthere are obstacles in the institutions of the social protection system of Bosnia and Herzegovinaconcerning the forms of assistance and services that affect the exercise of social protection rights.Identified obstacles relate to the management and procedures in social protection institutions and concerninadequate reception of beneficiaries, lack of general satisfactory conditions (technical, human, financial...), the inadequacy of information programs, low representation of fieldwork, as well as inconsistencyof working hours with needs of beneficiaries.

Keywords

• social rights
• social protection
• social assistance
• social services
• management
• obstacles