Development and validation of tool to assess the perception, expectation & satisfaction about the patient care services provided by the community pharmacist

Abstract

Problem considered: Apart from dispensing of medicines, the new generation community pharmacists are engaged in various extended community pharmacy services. The main endorsement of these services primarily depends on understanding the end-users’ views about the quality of care provided. However, there are no validated tools available that can assess these parameters. Methods: Therefore, we aimed to develop and validate a tool that can assess the perceptions, expectations and satisfactions of patient care services provided by the community pharmacist. Following a comprehensive literature search, a thirty-two-item scale was developed and was subjected for content validation. Results: The item level content validity index (I-CVI) and scale level content validity index (S-CVI) was found to be 80%. The Cronbach's alpha score was 0.8, suggesting a satisfactory co-efficient of reliability. Conclusion: The scale to assess the perceptions, expectations and satisfactions of patient care services provided by the community pharmacist was developed and validated.

Keywords

• Validation
• Community pharmacist
• Patient care services
• Perceptions
• Expectations and satisfactions