Sustainability and role conflict: A bibliometric analysis of research themes, trends, and future research directions: 2013-2022

Abstract

Information Technology (IT) Sector is known for its fast paced and dynamic work environment, which often leads to role conflict among IT professionals. This paper presents a bibliometric analysis and systematic literature review of the phenomenon of role conflict in the IT sector. The study analyses a total 77 academic papers published till 2022, indexed in Scopus and Web of Science database. The bibliometric analysis identifies the most influential authors, journals and keywords related to the topic of role conflict in the IT sector. The systematic literature review identifies and synthesizes the major themes, theoretical perspectives and research method used in the literature on role conflict in the IT sector. The findings suggests that role conflict in the IT sector is a complex phenomenon that can result from a variety of factors including conflicting expectations, unclear job responsibilities, and organisational, and environmental factors that contribute to role conflict, as well as the strategies that can be used to manage and reduce it. The study concludes with recommendations for future research and practical implications for organisations seeking to mitigate the negative effects of role conflict on their employees and performance.

Keywords

• role conflict
• information technology
• bibliometric
• sustainability
• literature review