A Method for Estimating the Intangible Value Impact of ICT Investments

Abstract

A method for estimating the intangible value (INTVAL) impact of Information and Communication Technologies (ICTs) investments in organizations is presented. The method proposes conducting a comparative analysis of the impact projected by decision makers (DMs) with that perceived by user beneficiaries of the level of contribution of such technologies to the value-generating activities of their business unit. This will allow decision makers to determine: a) how an ICT investment is expected to impact their business unit’s value chain, b) how an ICT investment actually impacted their business unit’s value chain, and c) whether the INTVAL impact obtained with an ICT investment is aligned with the business’ strategic goals in terms of how many value-generating activities intended to be impacted were actually impacted at the predicted extent. A hypothetical example case is presented to illustrate the implementation of the method proposed.

Keywords

• Evaluation
• intangible value
• ICT investments
• method
• value chain