Providing a Framework for Applying Knowledge Management of Outgoing Staff at Ansar Bank

Abstract

Experienced people today are one of the most important assets of any organization. These people have acquired sufficient knowledge through years of experience and education as well as through various training courses. For this reason, one of the main concerns of many organizations is to use the knowledge of experienced retirees and transfer them to other people and employees of the organization. In this regard, the present study aimed to present a Framework for implementing knowledge management of outgoing employees of Ansar Bank. The present study is applied in terms of fundamental purpose and descriptive in nature. The sampling used in this study was simple random sampling with snowball sampling. The main basis for gathering information has been to conduct in-depth interviews with experts from the academic and academic community as well as specialists and managers of Ansar Bank to achieve theoretical saturation. A total of 19 interviews were conducted. After gathering information, the interview codes were analyzed. After discussing the totals obtained from the interviews conducted in the present study, the map of the totals obtained from this information was presented as a final Framework. The final Framework shows that the knowledge management of the departing Ansar Bank employees consists of 32 code and 8 concepts in two categories. Knowledge Management Emerging Personnel from Ansar Bank was formed in 8 concepts: knowledge transfer tools, enhancing engagement, processes, training, incentives, systems, information evaluation and knowledge storage and retention tools. It is recommended that Ansar Bank take each of these components and tools seriously and implement the practices introduced in this research step by step in order to successfully implement and improve its knowledge management status.

Keywords

• nowledge management
• outgoing staff
• staff knowledge management