Study of patient experiences at three Iranian teaching hospitals-2010

Abstract

Introduction: Hospitals as one of the most important components of health system which absorb lots of resources every year, have significant impact on public judgment of health system performance. Objective: The present study aimed to investigate inpatient experiences with three teaching hospitals in Kerman, Iran. Methods and materials: The present descriptive cross- sectional study was carried out in winter of 2010. Research population compromised of patients hospitalized at studied hospitals. A sample of 350 patients was chosen through randomized sampling. We applied a 2 part questionnaire for data collection. Descriptive statistics was used for data analysis using spss 15. Findings: patient experiences regarding clinical services, intersectional cooperation, waiting time and free hospital choice was reported as good, however they reported fairly good experiences regarding patients and staff continuity, patient safety, course of treatment, discharge and physical surroundings.Although they did not have good experiences in co-involvement and communication and information. Conclusion: To improve patient experiences, staff training to respect patients’ personality, providing treatment plan, respecting patient rights and providing written information is recommended

Keywords

• patient experiences
• hospital services
• teaching hospitals
• patient satisfaction