Intervention Journal of Mental Health and Psychosocial Support in Conflict Affected Areas (Jan 2021)
Problem Management Plus When You Can’t See Their Eyes: COVID-19 Induced Telephone Counselling
Abstract
The COVID-19 pandemic turned our world upside down. This included an immediate need to transition our Problem Management Plus (PM+) counselling from our counselling centre offices to the telephone. In this personal reflection, we explain how our counsellors made this transition and are able to offer a modification of PM+ by telephone even without seeing the eyes of those they were trying to counsel.
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