Efficient service requires fast access to up-to-date data. The activities of many companies and institutions (especially those of a national or international character) require access to distributed databases to quickly collect the necessary data. Helpful for these activities are central data repositories allowing users authorized access. For a number of years, the creation of autonomous databases and information systems by different entities in an uncontrolled manner and without central planning has given rise to collections that are often inconsistent, incomplete and outdated, with uncertain or incorrect data. The lack of established standards makes it difficult to analyze the data, exchange them between registers and integrate systems. The article presents the issues related to public digital data records underlying the efficient provision of services, not limited to those carried out electronically.