SCoPE: Service Composition and Personalization Environment

Abstract

Current demographic trends suggest that people are living longer, while the ageing process entails many necessities calling for care services tailored to the individual senior’s needs and life style. Personalized provision of care services usually involves a number of stakeholders, including relatives, friends, caregivers, professional assistance organizations, enterprises, and other support entities. Traditional Information and Communication Technology (ICT) based care and assistance services for the elderly have been mainly focused on the development of isolated and generic services, considering a single service provider, and excessively featuring a techno-centric approach. In contrast, advances on collaborative networks for elderly care suggest the integration of services from multiple providers, encouraging collaboration as a way to provide better personalized services. This approach requires a support system to manage the personalization process and allow ranking the {service, provider} pairs. In accordance with these requirements, an Elderly Care Ecosystem (ECE) framework and a Service Composition and Personalization Environment (SCoPE) are proposed. ECE provides the context for the personalization method which is based on the match between a taxonomy of care needs and the {service, provider} pairs, and the calculation of a service adherence index to identify suitable services and corresponding providers. To demonstrate the feasibility and applicability of SCoPE, a number of methods and algorithms are presented. Furthermore, an illustrative scenario is introduced in which {service, provider} pairs are ranked based on multidimensional assessment method and composition strategies are based on customer’s profile and requirements.

Keywords

• collaborative business services
• ICT and aging
• collaborative environment
• service personalization and composition