Evaluating the Quality of Work Life in Urban Taxi Drivers: A Case Study in Northwest Iran

Abstract

Background and Objective: The Quality of Working Life (QWL) is one the most influential organizational factors, and taxi is the most common public transport system in small cities. The present study aimed to evaluate the QWL and its associated factors among urban taxi drivers. Materials and Methods: This descriptive-analytical study was performed with 176 urban taxi drivers working in one of the southern cities of West Azerbaijan province, Iran. Using the census method, individuals entered into the study considering the inclusion criteria and answered a two-part questionnaire consisting of demographic characteristics and Walton’s QWL questions. Finally, the collected data were analyzed in SPSS software (version 24). Results: The QWL evaluation showed that 18 drivers were at a low level, 151 drivers were at a moderate level, and 7 drivers were at a high level. Weak and positive correlations were observed between QWL and age and work experience. Some individual characteristics were found to be significantly associated with some aspects of QWL; however, the mean score of QWL was not significantly associated with individual characteristics, such as education level, marital status, and body mass index (BMI). Conclusion: The QWL was low and moderate in most drivers. In general, the mean score of QWL was not significantly associated with individual characteristics, such as educational level, marital status, and drivers’ BMI. Further comprehensive studies are required in this regard.

Keywords

• driver
• quality of working life
• urban taxi