The role of the information technology staff in the digitalization process: A comparative research with ILO data

Abstract

In the competitive environment of the 21st century, businesses, economies, and countries that attach importance to technology and use technology in the best way are prosperous. Today, businesses lead a life based on technology. Most of the activities conducted by professionals working in their information and communication technology (ICT) department are implemented online and offline via computers. This process, called digitalization, is very significant for their sustainability. In this study, the number of experts employed in ICT in Turkey between 2015-2019 will be examined and compared with Germany's employment in the same period. The study aims to evaluate whether IT specialists' employment in the businesses in Turkey, which undergoes a process of digitalization, is sufficient. It is considered that the study will contribute to the steps taken towards digitalization. The study relies on the ILO data (International Labour Organization). The study uses a case research design, one of the qualitative research methods, and analysed the data by using the content analysis method.