The Impact of Management Practices on Organizational Effectiveness in a Transport Company

Abstract

Freight transport today directly affects major business decisions of customers on market coverage; purchasing; route/itinerary design; quality policy; pricing policy and payment terms, which makes it imperative to develop a system of management practices to improve the efficiency and performance of the road haulage service. Based on this argument, we set out to analyse the management practices that road transport organisations implement and use to improve efficiency, approached from an internal perspective, in order to cope with major changes in technology, markets and organisational structures, given that the key transport processes, approached in a unitary manner, integrate a series of operations that concern not only transport itself but also storage, handling and transhipment and transport packaging. Ensuring that the transport service meets market standards is a major factor in retaining customers and increasing efficiency and performance.

Keywords

• effectiveness
• management practices
• organisational effectiveness
• transport management
• logistic management