PERAN STRES KERJA DAN KEPUASAN KERJA KARYAWAN DALAM PENGELOLAAN TINGKAT TURNOVER INTENTION PADA KARYAWAN PUSKESMAS JASINGA, BOGOR

Abstract

Employees who worked in health service experienced various pressures when doing their job. This is because they have to deal with various problems (diseases and treatments). Such condition could affect and even reduce their job satisfaction and in the end also affect their intention to quit. This study analyzed the effect of stress and job satisfaction on employee turnover rate at Puskesmas Jasinga, Bogor. The number of participants in this study was 108 employees. Explanatory methods and mediation analysis are used to explain the relationship and influence between variables. The results showed that employee’s stress level did not have significant influence on job satisfaction, but stress significantly affected employees' intention to quit. Furthermore, no significant effect of job satisfaction on the desire to resign to employees. The differences in the results of this study with previous studies will be discussed more in depth.

Keywords

• Work Stress
• Job Satisfaction
• Turnover Intention