مدیریت بهره وری (Dec 2011)
Fuzzy Approach to Ranking the Impact of Intellectual Capital Components on the Performance of a University
Abstract
Intangible assets represent all assets that are not reflected in the balance sheet but are considered a source for creating value that leads to sustainable competitive advantages. In the modern economy, intellectual capital is described as an intellectual asset that can be used as a source for sustainable competitive advantage so much so that the leading organizations in modern economy are those that create value by relying on intellectual capital. On the other hand, universities face the same challenges, and increasing the performance of universities is one of the major goals of every country to achieve sustainable growth and development. In this study, we have applied fuzzy hierarchical analysis to the ranking of the effect of each intellectual capital component on the performance of universies. In the first step, a questionnaire consisting of 7 tables was set by 9 successful managers and top university researchers, and the hierarchical fuzzy analysis was carried out on the basis of Chang method. The results of fuzzy ranking indicate that the degree of the influence of intellectual capital components on the organizational performance is determined by the number and rank of the academic staff, relation with the market and industry, IT infrastructures, relation with government, staff, and physical infrastructures, respectively.
