A Cross‐Sectional Study on Client Satisfaction of Anganwadi Centers Under Integrated Child Development Services (ICDS) Scheme in A Slum of Kolkata

Abstract

Background: The ICDS program is one of the largest child development programs in the world. The client satisfaction about the quality of services, functioning of Anganwadi workers, quality of food provided has an impact on the acceptance and utilization of the services. Methods: A Cross-Sectional study was undertaken on 135 beneficiary mothers of children attending 27 ICDS centres in Chetla. The level of satisfaction of mothers was graded as Good (21-30), Average (11-20) and Poor (0-10) based on scoring of their responses. Results: Majority (63%) had average level of satisfaction. While only 1.4% of mothers were well satisfied about 35.6% were poorly satisfied with the services provided by ICDS centres and Anganwadi workers Conclusion: Stringent supervision of the ICDS centres must be done which ensures provision of all the services and maintenance of quality for each service. This will play a long way in improving maternal and child health.

Keywords

• Anganwadi
• mothers
• satisfaction
• services
• slum