The influence of COVID-19 on employee ergonomics and employee engagement of banking employees

Abstract

Purpose – The paper aims to provide insights into the influence of COVID-19 on employee engagement and ergonomics in the banking sector. The purpose of this study is understood from the perspective of impact of the pandemic on banking employees. Design/methodology/approach – Data for the study are collected from the employees working in the banking sector of India. The study applied the partial least squares (PLS) method of analysis to understand the relationship between employee engagement and ergonomics in the banking sector. Findings – The findings of the study suggest results with regards to change in the perception of the employees in the bank and its influence on the work ergonomics due to pandemic. The findings indicate that banks need to develop measures and strategies for improving employee engagement programs and work ergonomics at banks. Research limitations/implications – The study is confined to the banking employees working in a specific region. Therefore, future research could focus more on the influence of Covid-19 on the organizational culture of the banking system and provide insight into this direction of research. Practical implications – This study provides directions for human resource management for developing effective practices for improving the performance of the employees in the banking sector. Social implications – This study offers support to the banking sector by providing insights into how it can improve the working environment and, thereby, enhance working in the banking sector. Originality/value – This is the study that attempts to provide insights into how ergonomics is important for working in the banking sector, especially during a pandemic. The findings provide important implications for the banking sector and improve work ergonomics.

Keywords

• Employee engagement
• Ergonomics
• Banking sector
• COVID-19