Digitalization serving process citizens as users of public services in function of economic development: Analysis situation in Republic of Serbia

Abstract

The Republic of Serbia has in recent years increased the number of public services that citizens electronically can receive from state institutions. The digitalisation of public administration is one of the priorities of the Republic of Serbia. Significant impacts of digitalisation are: increasing the transparency of the process, reduce corruption, reduce administrative costs, increase competitiveness and most importantly the process of digitization is in the function of economic development.

Keywords

• digitalization
• public services
• economic development
• government
• citizens
• communication
• republic of serbia