Persepsi Karyawan terhadap Kepemimpinan Kepala Stasiun dan Pengaruhnya terhadap Employee Engagement dan Employee Loyalty Petugas Operasional PT Kereta Api Indonesia DAOP 7 Madiun

Abstract

This research aims to identify employee perceptions of Station Master and their effect on employee loyalty and employee engagement. The Station Master is the leader of the front-liner who is responsible for railway safety. Officer compliance with operation regulations is the key to realizing railway safety, which can arise from employee loyalty and employee engagement. The station master is emotionally close to the employees, supporting the formation of employee loyalty and engagement by building positive perceptions of the station master’s leadership. The research design used is explanatory research with `a quantitative approach. The population is operational officers of Indonesian Railways Company in the DAOP 7 Madiun. The data used is primary data, collected by survey technique of 150 operational officers using an online questionnaire, then analyzed and empirical testing using the Smart PLS application. The results are that all hypotheses are accepted that perceptions of the Station Master have a positive effect on the loyalty and engagement of operational employees at PT KAI Daop 7 Madiun. Researcher #39 hopes the research results can provide information and increase knowledge for practitioners, especially the Management of PT Kereta Api Indonesia Daop 7 Madiun, in determining the recommended competencies for the Station Head position.

Keywords

• employee engagement
• employee loyalty
• employee perception