The Impact of Transformational Leadership on Organizational Citizenship Behavior (OCB) in the Workplace: Case study at the Recycling Company Rec-Kos, Kosovo

Abstract

This research examines whether there exists a positive correlation between the transformational leadership style and factors such as civic virtues, responsibility, altruism, correctness, and civility to practice Civic Organizational Behaviour (OCB) constructively. Employees who tend to support colleagues with the above factors become more outstanding later on. Additionally, these employees excel by acting beyond the set minimum to successfully complete a task. Indeed, OCB can be stimulated by the transformational leader. The quantitative data from the case study in REC-KOS, a private company based in Kosovo, highlight that factors such as age and less work experience are related to the creation of an OCB-supportive work environment. An environment in which the flexibility of rules is praised by the transformational leadership style shows no relevant influence on the promotion of the empathic side of employees. On the other hand, full identification with the company for which one works is achieved primarily through organizational culture.

Keywords

• ocb
• transformational leader
• civic virtues
• sense of responsibility
• altruism
• correctness and courtesy