EU28 Countries Performance in eGovernment in 2019-2020

Abstract

The shift from traditional to digital delivery of public services is a complicated process in which governments must balance the cost effectiveness and nondiscriminatory access to public services. This shift requires a deep understanding of the factors that may influence the digital delivery of public services and a strategy for making the change possible. The purpose of this paper is to point out the major differences between EU countries in terms of eGovernment performance. We will perform a comparative analysis among EU28 countries based on the indicators aggregated under eGovernment indicators group of the Digital Economy and Society Index. This paper provides a general analysis of the development of digital public services in the EU countries. Based on this analysis, public administration registering the lowest scores (i) can identify the best practices sources by looking at the countries with the highest scores, and (ii) can perform in depth research to identify the root causes of digital channels poor performance and improve them through custom-made interventions.

Keywords

• digital
• public services
• egovernment
• public authorities