Les espaces de débat comme méthodologie d’intervention capacitante pour enrichir le retour d’expérience

Abstract

For several years ergonomists have been claiming that the participatory approach - especially at the coalface in organizational and spatial design projects - is vital in companies. In recent years constructive approaches have been developed by researchers and practitioners in ergonomics (Falzon, 2013). The workers’ self-fulfillment is of increasing concern within companies. New intervention methods such as work debate spaces (Detchessahar, 2013; Rocha, Mollo, & Daniellou, 2015) are used as supports to foster workers’ capacities and competencies (Sen, 1993) within companies. Based on a structured feed-back on an ergonomic intervention designed to improve learning from experience with a road tunnel operator, the aim of this article is to highlight the methods and conditions for developing individual and collective capacities within the organization. It will be seen that the ergonomic project approach based on a shared diagnosis and a participative approach to design involving the workers is not enough to support the long-term development of the workers’ competencies. The article demonstrates how “work debate spaces” contribute to the development of individual and organizational learning. In conclusion this article will discuss the minimal conditions for their implementation in relation to the necessary evolutions for ergonomic intervention methods and competencies.

Keywords

• intervention
• tunnel
• learning from experience
• work debate spaces