Experience of Digital Transformation of the Process of Quality Management of Documentation Support of Educational Programs

Abstract

The article presents the experience of continuous digital transformation of educational business processes on the example of the process of quality management of the documentation support of educational programs. The authors consider the features of the "flexible" digitalization technology: not from scratch, but for the most typical situation for modern educational institutions - on the basis of existing automation points, taking into account already used databases, information platforms and technologies. According to the authors, the fundamental principle of the digital transformation of educational processes is the principle of implementing the digital transformation of process quality management, and not just “digitalization of the process”. The article presents the author's technology for managing the quality of documentation support for educational programs as a multiloop control system with feedback. The main results of the digital transformation of the process of managing the quality of documentation support for educational programs were to increase the content quality of the developed documentation support; ensuring the comparability of documentation in digital databases of all information management, automated, information systems involved in the management of educational processes; improving the performance discipline of all participants in the process; provide opportunities for process improvement. A generalized system of recommendations is presented, which can be useful in the process of digital transformation of educational business processes, formed on the basis of the analysis of relevant publications, the study of positive domestic and foreign experience in the automation and digitalization of educational institutions, as well as on the basis of our own positive experience in creating, implementing and improving information management educational environments for educational organizations of various levels.

Keywords

• digital transformation
• educational processes
• educational programs
• quality management
• information management systems