Role of service providers in ensuring effective service delivery in Mangaung Metropolitan Municipality

Abstract

AbstractThe purpose of this article is to determine the role of service providers in Mangaung Metropolitan Municipality (MMM) in ensuring effective service delivery. The absence of transparency, accountability, and proper and trustworthy structures and procedures in public procurement leads to corruption and abuse of resources, costing the nation its livelihoods, when services are ill-delivered. Therefore, service delivery has become increasingly important as a driving force in the South African economy. However, there has been limited research done in the role of service providers in ensuring effective service delivery. The article is a case study research design and data were gathered using semi structured interviews at the Supply Chain Management Department at the MMM based on a snowball sampling technique. The article reveals the role of service providers in ensuring effective service delivery in the MMM. It also found that there needs to be training to minimize corruption and poor service delivery within the public sector. Furthermore, the study recommended that service providers should monitor projects and they should perform their duties and responsibilities in terms of specification to ensure efficient and effective service delivery. The participants recommended that to enhance service delivery, there is a need to hire people in supply chain management with the capacity, skills, and knowledge to do the job.

Keywords

• Service delivery
• supply chain management public service
• effective commodities
• Huifen (Helen) Cai, Middlesex University Business School, United Kingdom
• Government
• Development Policy